COOLSENSCLOUD WEB PORTAL TERMS AND CONDITIONS
Effective from: 29.05.2025
§ 1 Introduction
These Regulations set out the rules for the operation and use of the CoolSensCloud Web Portal available at https://cloud.coolsens.eu. It is operated by Inventia Sp. z o.o. as a paid portal for users of CoolSens series telemetry devices. The provisions of the Terms of Use, the Privacy Policy and any attachments and appendices, which are integral parts thereof, together with legal regulations valid in the territory of the Republic of Poland and the European Union, exclusively determine the rights and obligations of the users of the portal, as well as the rights, obligations and responsibilities of entities authorized to conduct and administer the services made available through the CoolSensCloud Web Portal.
The CoolSensCloud Web Portal is intended for account holders who are entrepreneurs, for use for purposes directly related to their business or professional activities. Individuals can only use the portal after obtaining access from the account owner.
As a condition of the use of the portal by the account owner and users, the account owner is required to read the Terms and Conditions, the Privacy Policy and acceptance of all the provisions contained therein, as well as a commitment to use the portal in accordance with them. Upon acceptance of the Terms and Conditions and the Privacy Policy, a legally binding agreement for the use of the portal is concluded between the account holder and the portal operator.
If you do not accept any of the provisions of the Terms and Conditions or the Privacy Policy, you should not activate your account or use the Portal.
§ 2 Definitions
All capitalised words, the meaning of which is defined below, shall be understood as follows.
as follows:
Account – an area on the Portal created by the Account Holder or by order of the Account Holder by the Operator of the Portal or the Portal Partner, through which the Account Holder or persons authorised by the Account Holder may manage the Devices owned and using the functionality of the Portal and the access rights to the data sent by them;
Administrator Account – a natural person who is a User and to whom the Account Owner has entrusted the function of managing the Account on the Portal; the function of Account Administrator is automatically given to the User setting up the Account;
Holder Account – a legal person, or a natural person who carries out a business directly related to their economic activity and of a professional nature for them, who has at their disposal the Equipment
authorising them to use the Portal. The representative of the Account Holder is at the same time the Holder’s User Account;
Account Name – the unique name of the Account on the Portal chosen by the Holder Account;
Account Profile – a set of information, data and other elements presenting and describing the Account Owner, transferred to the Portal voluntarily by the Administrator Account;
Activation Code – an alphanumeric string of characters entered by the Holder Account or User during the Device registration procedure and Account creation;
Portal Partner – an external entity cooperating with the Operator of the Portal, providing services to the Portal, in particular the first line of support for its Customers who are Users or Account Holders;
Privacy Policy – a document informing how personal data of persons using the Portal, available at https://coolsens.eu/en/privacy-policy/
Screens – dashboards embedded in the Portal, available after logging in, allowing the presentation of information and measurement data collected in the Portal;
SIM Card – a microprocessor identification card allowing access to the GSM network of the Operator;
SMS – a service provided by the Operator of the Portal, allowing a certain number of SMS Messages to be sent, available for purchase in certain packages;
SMS message – a text message (up to 160 characters with 7-bit GSM coding) sent via a mobile phone network. The use of Polish diacritics (e.g. ą, ć, ę, ł) in the SMS content changes the message coding and may reduce the number of characters counted as a single SMS Message to 70;
SMS package validity period – the period of Service provision to the User associated with the SIM Card purchased on the basis of the Order Form. Data package of the size selected on the Order Form available for use by the User during the SIM Card Validity Period;
Support Documentation – links in the Portal where the User can learn at any time, how to carry out certain actions in order to achieve the desired objectives, available at: https://help.coolsens.eu/;
Terms and Conditions – this document together with any appendices and annexes relating to it;
User – a natural person authorised by the Account Administrator to have individual access to the Account and data received from the Devices;
User ID – the name and e-mail entered by the User;
User Panel – an element of the Portal which, depending on the rights granted to the User, allows the User to: observe animated Screens, manage his/her own User Profile and, in the case of having the rights of an Account Administrator, manage the Profiles of other Users assigned to the Account and the configuration of the Devices;
User Profile – a set of information, data and other elements presenting and describing the User’s person, transferred to the Portal voluntarily by the User or the Account Administrator;
Connection Session – is the period during which the User has an active connection to the Portal after authentication. During a Connection Session, the User has access to the resources and functions of the Portal. A Connection Session ends when the User logs out or when the specified period of inactivity expires. Connection Sessions are crucial for security, ensuring that access to the Portal is controlled and limited to authorised Users;
Deactivation of SIM Card – blocking of the SIM Card, preventing further use of the SMS service and the Operator’s services;
Device – a product compatible with the Portal, a source of measurement data. The list of compatible devices can be found in Appendix 1;
GSM – “Global System for Mobile Communications”, a mobile telephony standard allowing the setting up of voice calls, data transmission and sending text and multimedia messages;
Notifications – an application that is part of the Portal, allowing messages to be sent to the e-mail addresses entered and configured by the Administrator Account, to which emergency notifications are sent, about exceeding the thresholds set by the User – emergency notifications, according to the configuration set up by the Administrator Account, as well as information notifications on changes in the functioning of the Portal;
Operator – a telecommunications entrepreneur providing telecommunications services, in particular services in GSM technology;
Password – a sequence of at least 8 characters chosen by the User in the required format, the provision of which is necessary in order to log into the Account as the chosen User. The User is obliged to take care of the security of the Password and not to make it available to third parties, including other Users;
Phone Number – a sequence of digits identifying a telephone subscriber on the Operator’s infrastructure;
Portal – the website available at https://cloud.coolsens.eu and in the CoolSens application available on the Play Store, consisting of a number of elements inherent in online platforms and a complex of services provided electronically;
Portal Operator – the entity managing and operating the Portal;
§ 3 Basic information and technical conditions of using the Portal
- The operator of the Portal is Inventia Sp. z o.o. with its registered office in Warsaw (02-822), ul. Poleczki 23, entered in the register of entrepreneurs kept by the District Court for the capital city of Warsaw in Warsaw, XX Economic Division of the National Court Register under the KRS number 0000023113, NIP 9512017534, REGON 01731139100000, with the share capital of PLN 50,000.00, entered in the Register of Telecommunications Entrepreneurs under the number 6876.
- The primary operational purpose of the Portal is to make data from the Devices available to the Users. In addition, through the Portal, other services related to the subject of the Portal are provided or may be provided in the future, both paid and free of charge, to the Users.
- In order to access the data provided by the Portal, it is necessary to have the Devices or access rights obtained from the owner of such Devices and a computer or other mobile device with Internet access.
- In order to manage an Account on the Portal, it is necessary to have the appropriate authorisations granted by the Owner of the Account and devices that have access to the Internet, allowing the activation of a web resource browser that allows the display of web pages (it is recommended to use the following web browsers in currently available versions, with cookies enabled: Google Chrome, Mozilla Firefox, Microsoft Edge). It is also required to have access to an e-mail box in order to register, activate the Account, and subsequently handle notifications and alerts.
- The use of the basic functionality of the Portal is voluntary.
- Ordering the provision of a service by the Portal Partner involves consenting to the transfer of data to the Portal Operator, in accordance with § 3(2) of the Personal Data Processing Entrustment Agreement, which constitutes Appendix 2 to the CoolSensCloud Web Portal Terms and Conditions.
- Additional services offered by the Portal may be provided only at the express request of an authorised User, if required upon payment of an appropriate fee, in accordance with a separate offer of the Portal Operator or through an authorised Portal Partner.
- The Database of Account Profiles and User Profiles is subject to legal protection, and the Administrator of the personal data is the Operator of the Portal. Each Account Profile and User Profile is created, modified and possibly deleted directly by authorized Portal users.
§ 4 Purpose of the Portal
- The primary purpose of the Portal is to share data sent from the Devices. Data from the Devices assigned to the Account shall be made available only to the Users authorised by the Administrator of the Account.
- Data from the Devices is made available on the Portal from the moment it is sent by the Device for a period of 5 years or until the expiry of the subscription for access to the Portal (whichever occurs first), after which it is deleted irretrievably.
- At the instruction of the authorised Account User, the data from the Devices may be made available on a continuous or incidental basis to the Portal Partner in order to use the information contained therein to provide paid or free services to the Account Owner in connection with the purpose of the Portal.
§ 5 Using the Portal
- The Website may be used by the Account Holder, who, after accepting the provisions of these Rules, completes the registration procedure on the Website which ends with the effective establishment of an Account, or by a natural person authorised to access the Website by the Owner of an Account so established, i.e. the Account User or Administrator. Through the registration procedure completed with the successful creation of an Account, the Account Holder concludes an Agreement with the Operator of the Portal for the use of the Portal in accordance with these Rules.
- In order to properly use the Portal, set up an Account and download data from the Devices, Internet access is required. The quality of the services provided by the Portal is highly dependent on the speed of the Internet connection. It is recommended to use connections with a speed of over 100 Mb/s.
- The procedure for the registration of an Account and the allocation and activation of the Equipment is performed through the User Panel independently by the Account Holder or a person authorised by him.
- The settings available to the User from the User Panel depend on the level of authorisations granted to the User by the Account Holder, whereby only the level of the Account Holder entitles the User to carry out all operations provided for in the Account without restrictions.
- The registration of an Account requires the provision of an Account Name, a User Name and an e-mail address as the only code to identify the Owner of the Account, the Users authorised to access it or the Devices assigned to the Account.
- The person registering the Account automatically becomes the Account Administrator.
- Each Account on the Portal has a unique name, which means that it is not possible to create an Account under the same name more than once.
- Each newly activated Device must be assigned to a specific Account. It is not possible to assign a Device to more than one Account, which means that data from the Device is only available to Users who are authorised to access the Account to which the Device has been assigned. This restriction is intended to prevent unauthorised access to data sent from Devices. Account Owner retains full control over access to the Account and the associated data from the Devices.
- Full responsibility for unauthorised access to the Account lies with the Account Holder.
- By completing the registration procedure on the Portal with the creation of an Account, the Account Holder warrants and declares that:
- they have read and accepted, without exception, the content of the Terms of Use, the Privacy Policy and the Cookies Policy;
- agrees to read, record, store, transmit or otherwise use the contents covered by telecommunications secrecy, if this is the subject of the use of the Portal, in accordance with the provisions of the Electronic Communications Law;
- all data, including personal data and data enabling the identification of the Account Holder or Users and other information making up the Account Profile and the User Profile, he or she voluntarily submits to the Portal and entrusts the Operator of the Portal with the processing of personal data necessary for the provision of services related to the purpose of using the Portal according to the principles indicated in the Personal Data Processing Entrustment Agreement, which constitutes Appendix 2 to the Rules;
- by providing his/her e-mail address he/she agrees to receive at this address the following e-mail messages containing the procedure for completing registration, resetting the Password, accessing the Account and other activities related to managing Account;
- by selecting the “Yes” option for the “E-mail notifications” parameter in his/her User Profile agrees to receive commercial information from the Operator of the Portal and his/her commercial partners to the e-mail address provided;
- undertakes not to remove the SIM card from the Device or to transfer it to any other device, as such action may lead to malfunction of the system and result in loss of warranty.
- The information provided by the User to the Portal during the procedure of registration or editing of the Account or the User’s profile is not moderated by the Operator of the Portal, which means that the complete responsibility for the correctness of the data provided therein rests with the persons performing the registration or editing.
- Each User with the rights of an Account Administrator can remove the Account from the Portal at any time. Upon deletion of the Account from the Portal, the Account Profile, User Profiles, Device Profiles, Screens and all other elements activated or created in the Account, including the collected measurement data, will be permanently and irretrievably deleted.
- The Portal Operator will remove the Account from the Portal immediately (no later than within 5 working days from receipt of the request) on the instructions of the Account Holder.
- Removal of the Account means termination of the provision of the service of access to data from the Account Owner’s Equipment and all or some of the paid services of the Portal subscribed to by the User, if for their provision it is necessary for technological or system reasons to have an Account on the Portal. Removal of the Account shall constitute termination of the Agreement for the use of the Portal.
- A device removed in any way from one Account may be registered on another Account using the same Activation Code.
- The Operator of the Portal has the right to block the Account, and thus to prevent access to the Account, or to delete the Account and the related data at any time in the case of violation of the Rules of Procedure, Privacy Policy, exceeding the applicable payment deadline by 7 days or other rules arising from generally applicable law by the Owner of Account or its Users.
- The Portal Operator sets the maximum number of Connection Sessions for a given Account at 10. If the number of active Connection Sessions exceeds this value, the following consequences may occur:
- blocking of additional Connection Sessions – new connection attempts may be rejected until the number of active sessions falls below the limit set;
- error notification – Users may receive an error message indicating of exceeding the limit of Connection Sessions.
§ 6 Fees
- The services provided as part of the Portal are chargeable. All fees are charged to the Account Holder or the Portal Partner.
- The charges are calculated on an ongoing basis and presented for payment for subsequent billing periods. The billing period is the period corresponding to the length of the purchased subscription.
- The amount of fees, the rules of charging and billing, as well as the rules of discounts and available payment methods are regulated in Appendix 3 to the Terms of Use.
- The Operator of the Portal issues invoices in accordance with the data contained in the Account Profile.
- It is not permitted to take actions which aim or result in the avoidance of payment in connection with the charges.
§ 7 Using SMS on the Portal
- The SMS Service allows Users to receive notifications, service information and other messages sent by the Portal to the Phone Number indicated by the User.
- In order to use the SMS service, the User must have an active Phone Number in the Polish numerisation zone (i.e. +48) and a registered account on the Portal.
- The SMS service is available 24/7, subject to possible technical interruptions beyond the Portal Operator’s control and service windows due to e.g. maintenance work.
- SMS package is assigned to the Account and is shared on all Devices assigned within the Account. SMS messages are sent to the numbers entered in the User Profile only after the User has indicated his or her consent.
- The scope of the SMS service may include in particular (depending on the User’s choice) reminders about important dates (e.g. required calibration of the device), emergency notifications, alarm notifications about exceeding thresholds set by the User.
- SMS packages are cumulative, which means that the next purchased package increases the number of SMS messages that can be sent by the Portal.
- The validity period of an SMS package is the same as the subscription period of the Account. Unused SMS Messages are lost at the end of the Account subscription.
- Each SMS Message sent reduces the SMS package. SMS Messages sent are billed regardless of whether the Phone Number was entered correctly.
- The balance of SMS Messages may be negative. This is the case when the limit of available SMS Messages is running out and there is an emergency situation on the Portal to be delivered to more Telephone Numbers than the remaining limit.
- The Operator of the Portal shall not be responsible for any delays or failure to deliver SMS Messages due to reasons attributable to the Operator, or due to incorrect entry of the Telephone Number into the Portal.
- The User may opt out of receiving SMS Messages at any time by changing the User Profile settings on the Portal.
- The Account Administrator may unsubscribe from receiving SMS Messages at any time by changing the settings of the Account and the User’s Profile on the Portal.
- Resignation from the SMS service may affect the ability to use certain functionalities of the Portal.
- The use of the SMS service on the Portal is charged according to the valid price list available on the Portal after the User logs in. The User is responsible for possible costs resulting from the tariff of the mobile network operator (e.g. for receiving messages abroad) – the User should check the details with their mobile network operator.
§ 8 Complaints
- Disturbances in the functioning of the Portal are subject to complaint by the User by reporting the dysfunctions:
- To the Operator of the Portal at the e-mail address or telephone number provided at https://coolsens.eu/en/contact/,
- in the case of using the Portal through a Portal Partner, by contacting the Portal Partner directly.
- In the same way, it is possible to make a complaint about possible disruptions in the performance of other services provided on the Portal, if nothing else is stipulated in the regulations concerning the provision of a given service to which the complaint is related.
- Complaints will be considered on an ongoing basis by the Portal’s support team within no more than 14 days of their receipt. Complaints addressed to the Portal Operator, and concerning services provided through the Portal by the Portal Partner, will be immediately forwarded to the relevant Portal Partner responsible for considering the complaint. In such a case, the deadline for consideration of the complaint may be prolonged.
- The Portal Operator reserves the right to intervene in the technical structure of the User’s Account in order to diagnose irregularities in the functioning of the Portal’s services, and may also make changes and in any other way affect the technical side of the Account in order to modify it (without detriment to the User) or to restore the proper functioning of the Account itself or the Portal.
§ 9 Reservations, assurances and liability
- The Portal Operator assures that it has made all reasonable organisational and technical efforts in good faith to ensure that the primary purpose of the Portal, which is to provide access to data from connected Devices, is carried out without any disruption.
- The Operator of the Portal shall not be responsible in any way, as permitted by applicable law, for the correctness of the data transmitted by the Devices and for the correctness of the information contained in the Account Profile, User Profiles, Device configuration and Screens.
- The Operator of the Portal shall not be responsible for possible errors in the configuration of the Devices by the Users, which result, for example, in the transmission of incorrect measurement data, in an excessive number of notifications incorrectly configured by the User, or which prevent the correct reception of data by the Portal.
- The Operator of the Portal is not responsible for errors in the configuration of Screens made during their creation by the User, and for possible losses incurred by the User as a result (e.g. incorrect control of an actuator, lack of alarm).
- The Operator of the Portal reserves the right to disable potentially dangerous Devices, Screens or the entire content of the Account at any time without stating a reason and without asking the consent of the Account Holder in advance. At the same time, the Portal Operator is obliged to contact the Account Holder immediately after taking such action and discuss the situation.
- The Operator of the Portal shall not make the data from the Account Holder’s Device and the information contained in the Account Profile, User Profile, Device configuration or Screens, to any other third parties without a legal basis ordering the Portal Operator to do so and shall ensure that every effort is made to ensure that such information is guarded appropriately, in particular in the manner provided for by the provisions of the Personal Data Protection Act and regulations issued on the basis of this Act.
- The Operator of the Portal will make every effort to ensure that the Portal and all services made available through it operate continuously without any interference, however, the Operator does not take responsibility for interference caused by force majeure or unauthorised interference of the Users or third parties in the Portal’s hardware or software structure.
- The Operator of the Portal reserves the right to temporarily shut down the Portal in whole or in part in order to improve it, add services or carry out maintenance, after having informed the Users of this no later than 24 hours before the planned actions.
- The Operator of the Website is not responsible for the loss of data stored in the Portal’s computer systems caused by equipment failure, dysfunction of the Internet, or loss due to actions of third parties, while ensuring that the Operator has sufficient technical infrastructure to minimise the risk of such loss.
- The Operator of the Website reserves the right to publish, anonymously, the contents of enquiries directed by the Users to the Portal’s support team, concerning the issues related to the functioning of the Website (FAQ), as well as the advice given, which the Operator of the Website deems worth publishing.
- The Operator of the Portal reserves the right to use all technical levels of the Portal to provide Users with important information on the functioning of the Portal or the Devices cooperating with the Portal. Thus, the User agrees to add information content to the data stream sent to the User from the Equipment, which is then presented on the User’s computer or mobile devices.
- It is prohibited, without the written consent of the Portal Operator, to copy, reproduce or otherwise use in full or in fragments the information, data or other content of the Portal, with the exception of cases of permitted use resulting from the Act on Copyright and Related Rights.
- The Operator of the Portal reserves the right to implement in all technical and organizational areas of the Website, as well as functional, identification or other solutions which will be appropriate to the subject or technical conditions of the Website, due to the possibility of occurrence of undesired behaviours or events which may pose a threat to the rights or interests of the Users, the Website Operator or the legitimate interests of other entities, considering the nature of the Internet as a medium (this refers to counteracting such features of the Internet as: unpredictable directions or possibilities of threatening technology development, vastness, inability to verify the real state, anonymity, etc.).
- The Operator of the Portal reserves the right to cede, in part or in whole, all its rights and obligations related to the Portal. In the case of a planned assignment, the Portal Operator will inform the Account Holder of this fact at least 14 days in advance and ask the Account Holder’s consent to transfer to the new entity the data from the Account Holder’s Devices and the information contained in the Account Profile, User Profile or Device configuration or Screens. Failure to give consent or to object will result in the deletion of the Account and the termination of the cooperation, with the end of the subscription period.
- The SIM card inserted in the Device:
- may only be used in Devices offered by the Portal Operator;
- throughout the period of use of the Services, the SIM Card remains the property of the Portal Operator.
- It is prohibited to:
- to use the SIM Card in devices other than those offered by the Portal Operator;
- to log the SIM Card into other, private and public APNs;
- using the SIM Card for services other than those provided by the Portal Operator, in particular: voice calls, CSD data transmission, roaming, sending/receiving MMS messages.
- The User undertakes to protect the SIM Card from unauthorised or inconsistent use contrary to these Terms and Conditions, as well as from theft, destruction, damage, loss or loss in any other way.
- If the situation described in § 9.17 occurs, the User is obliged to immediately report this fact to the Portal Operator in order to Deactivate the SIM Card.
- If the SIM Card is used contrary to these Terms and Conditions, the Portal Operator reserves the right to block it immediately.
- Any comments, queries, information regarding the Portal may be directed to the Portal Operator at e-mail address: info@inventia.pl or by post to the following address: Inventia Sp. z o.o., Poleczki Street 23, 02-822 Warsaw.
§ 10 Amendments to the Terms of Use
- The provisions of the Terms of Use may be amended by the Operator of the Website without giving reasons, and the new content of the provisions shall be published on the Website on an ongoing basis in the form of a consolidated text of the Terms of Use together with information about the amendment. Acceptance of the new content of the Rules of Procedure by the Account Holder and the User takes place by clicking acceptance in the appropriate field in the Account User’s data.
- Changes to the Terms of Use may not result in a limitation of the previously guaranteed rights of the Account Holder and the User or of the available functionalities of the Portal, unless such changes are the result of changes in the applicable legislation which are beyond the Operator of the Portal’s control, or are aimed at ensuring the security of data from the Devices or information contained in the Account profile, User profiles or Device configuration.
- If the changes to the Terms of Use are not accepted, the User will be able to use the Portal in accordance with the existing rules until the end of the subscription period.
- Appendixes 1, 2 and 3 constitute an integral part of the Terms of Use.
Annex 1
Telemetry devices compatible with CoolSens:
No. | Telemetric device | Trade name |
1. | IS-LB01 | CoolSens CloudHub |
2. | IS-LB02 | CoolSens CloudHub |
3. | IS-B01 | CoolSens Node |
4. | IS-B02 | CoolSens Node |
Annex 2
§ 1
- By concluding the Agreement for the use of the Portal, the Account Holder declares that it is the administrator of the personal data originating from persons who are Portal Users, processed for the purpose of providing the services offered by the Portal, hereinafter collectively referred to as the “Data”.
- The Account Holder declares that it processes the Data in accordance with generally applicable legal regulations, and in particular that it has collected the Data in accordance with generally applicable legal regulations and, to the extent required by law, has obtained the consents required by law for the processing of personal data from each person to whom the Data pertains, as well as for making the Data available to the Operator of the Portal.
§ 2
- Pursuant to the Agreement, the Account Holder entrusts the Portal Operator with the processing of the Data, within the meaning of Article 28 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).
- The Operator of the Portal will only process the Data in order to properly provide the services offered by the Portal, to the extent necessary.
- The Account Holder and the Operator of the Portal agree that the Data entrusted to the Operator of the Portal for processing will be processed exclusively for the proper provision of the services offered by the Portal.
- The Data entrusted to the Portal Operator for processing includes the following personal data:
- 4.1. the Portal User’s Internet ID;
- 4.2. data made available from the Devices associated with the Account;
- 4.3. e-mail address of the Account Holder and Users;
- 4.4. all data allowing the Account Holder or Users to be identified, as well as other information making up the Account Profile and User Profile submitted to the Portal by the Account Holder or authorised Users.
- The Operator of the Portal is authorised to perform the following operations on the Data: collection, storage and deletion – but only in order to properly provide the services offered by the Portal. These operations may be repeated.
- The Account Holder and the Operator of the Portal agree that the Data entrusted to the Operator of the Portal may be processed only for the duration of the Agreement for the use of the Portal, starting from the date of conclusion of this agreement, but no longer than until the date of termination or expiration of the Agreement for the use of the Portal. Upon termination of the Agreement for the use of the Portal, the Portal Operator is obliged to immediately permanently delete the Data and to remove all copies of the Data.
- The Operator of the Portal declares that the Data will be processed in the territory of the countries belonging to the European Union.
§ 3
- The Website Operator declares that it has adequate means to ensure an appropriate level of Data protection.
- The Operator of the Portal may not entrust Data processing activities to other entities without the prior written consent of the Account Holder, with the exception of the Portal Partners, to whom the transfer of the Data is implied through the use of the service offered on the Portal by the Portal Partners.
- The Portal Operator declares that it applies, to the extent provided for in Article 32 of the GDPR, organisational and technical measures that guarantee an adequate degree of protection of personal data against unwanted disclosure, destruction or modification.
- The Portal Operator shall keep a register of the categories of Data processing activities carried out on behalf of the Account Holder, containing the information indicated in Article 30 of the GDPR and in accordance with the principles set out therein. The Portal Operator undertakes to make the register available at the request of the Chief Inspectorate for Personal Data Protection.
- The Portal Operator will keep a record of the persons employed by the Portal Operator to process the Data. These persons will be obliged by the Portal Operator to maintain confidentiality and protect the Data from unwanted disclosure.
- The Portal Operator will notify the Account Holder of any inspection initiated by a supervisory authority that is at least indirectly related to the processing of the Data and of any request from the supervisory authority to provide explanations in the aforementioned regard. This obligation also exists after the expiry or termination of the Agreement for the use of the Portal.
- The Portal Operator undertakes to cooperate with the Account Holder in the course of the proceedings conducted against the Account Holder concerning the correctness of the Data processing.
- If a situation arises that constitutes a breach of Data security, the Portal Operator, upon discovering such a breach, is obliged to inform the Account Holder immediately, but no later than within 48 hours, providing all relevant information concerning the breach.
§ 4
The Account Holder shall be responsible for compliance with the legal provisions on the processing and protection of personal data, including in particular compliance with the provisions of the GDPR, which shall not exclude or limit in any way the responsibility of the Portal Operator for the processing of the Data in accordance with the legal provisions, as well as the responsibility of the Portal Operator for non-performance or improper performance of the Agreement.
§ 5
During the term of the Agreement, as well as in the period after its termination or expiration, the Website Operator is obliged to maintain the confidentiality of the Data entrusted to it for processing under the Agreement, including non-disclosure to third parties. The provisions of this paragraph shall not apply if the disclosure of such Data is required by law or by a ruling or decision of a relevant authority or court.
Annex 3
Rules for charging
- This appendix sets out the rules for charging for the use of the Equipment on the Portal. The Account Holder is obliged to comply with the provisions of this appendix. Current prices are contained in the price list of services.
- The billing period is the subscription period for which access to the Portal was purchased.
- The purchase of the Device together with the Portal access service and the addition of the Device to the Account can take place on any day of the month.
- The fee for access to the Portal is charged separately for each Device.
- The fee is charged:
- 5.1 for an annual subscription – in accordance with the CoolSens online shop Regulations
- 5.2 for a monthly subscription (the subscription period is a calendar month) – in accordance with the applicable price list, whereby:
- 5.2.1 the full fee will also be charged for a Device removed from the Account during the billing period for the calendar month
- 5.2.2 Devices added to the Account between the 16th day of the billing period and its end shall not be included in the billing for a given calendar month
- After the end of the billing period, the Portal Operator shall issue a VAT invoice to the Account Holder or the Portal Partner with a 7-day payment term, containing the sum of the fees for the use of the Equipment on the Portal.
- The Account Holder is obliged to pay the fee, in accordance with the CoolSens online shop Regulations; in the form of subscription, for access to the Portal on the basis of a VAT invoice with a 7-day payment term inserted by the Operator of the Portal according to the valid price list.
- 7.1 The charge for access to the Portal for a Device purchased during the subscription period for the Account Holder will be aligned with their billing period by reducing the annual subscription for access to the Account for that Device rounded up to the nearest whole month in favour of the Customer
- The charges on the VAT invoice will be increased by the value added tax rate in accordance with the obligatory regulations.
- In the event of a delay in payment, statutory interest for late payment in commercial transactions will be charged.
- In the event of price discrepancies, the provisions of the individual agreement concluded with the Portal Partner shall take precedence over the provisions of this Appendix.
Inventia, May 2025